30-Day Money Back Guarantee | Return Policy
TrendyHaus upholds the highest standard of quality for each of our products. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and original packaging within 30 days of receipt, and we will gladly provide a refund or a replacement, once returned as per our return policy below.
Returns will not be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned for a full credit of the purchase price, less return freight and/or restocking fees which vary by product category and manufacturer. Please review carefully. After 30 days, the product is no longer eligible for return.
Any order marked as shipped cannot be canceled. Once released to ship, if delayed by the freight carrier(s), that order is considered shipped. Shipped orders can still be returned according to our return policy.
Refusal of delivery for any order that has been shipped will incur return and rerouting fees. Any order that arrives damaged or has any issues, the customer must notify TrendyHaus within 3 days of receipt. Photos and detailed descriptions of the issue should be sent by email to info@trendyhaus.co
COLOR CORRECTNESS DISCLAIMER
Product photography and illustrations have been reproduced as accurately as print and web technologies permit. Due to variations in individual users' monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your furniture will be an exact match to the colors represented on this site or on a printer output.
ART
You may return unopened wallpaper for any reason within 30 days of the date of your original purchase from our website. The customer is responsible for arranging and paying for return shipping. Upon receipt of your return, we will process a credit to your credit card, less a 25% restocking fee.
FURNITURE
May be returned for a full refund within 30 days of receipt. The customer is responsible for arranging and paying for return shipping and a 15% restocking fee. Furniture must be unused and must be repackaged and fully wrapped in its original shipping material before returning. RETURNS WILL BE INSPECTED PRIOR TO ANY REFUNDS BEING ISSUED. No credits can be issued without a Return Authorization number. Once shipped, an order cannot be canceled but can be returned according to our return policy. Any refusal of delivery will be subject to outbound AND return shipping fees along with a 15% restocking fee.
CUSTOM MADE-TO-ORDER FURNITURE, BEDDING, AND DECOR
Products that are custom made-to-order cannot be returned. All sales are final. TrendyHaus will ship a replacement if the product arrives damaged or defective.
DAMAGED PARTS
If you discover a problem after you've accepted delivery, please email info@trendyhaus.co. We may be able to help resolve the problem without requiring a return of the item. We will be happy to replace any parts that may have been damaged. Please note that we may request you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to expeditiously resolve your problem.
Returns Packages once opened cannot be returned. Returns for unopened packages must request a Return Authorization by emailing info@trendyhaus.co. No credits can be authorized without a Return Authorization number. If an unopened item is requested to be returned with a Return Authorization number, a 15% restocking fee will be applied to your refund, and customers are responsible for all return shipping costs. You must send the tracking information for your return shipment to info@trendyhaus.co, and once received, credits will be issued to the original form of payment.
IMPORTANT: Any order, once shipped, cannot be canceled. If the delivery is refused – the customer shall be responsible for freight both ways.
TrendyHaus stands 100% behind everything we sell. If merchandise is damaged in transit or a workmanship defect is discovered upon inspection, save the original packaging and immediately email photos of the damage to info@trendyhaus.co.
